Terms and conditions
Legal notice
· All reservations must be paid in full at least 30 days before the first service
confirmed.
• Advance payments may be requested if required by any of the suppliers included in the
program. Payment will be made by Visa or Mastercard credit card or bank transfer.
banking.
• For group reservations of more than 10 people, a 50% deposit is required for all bookings.
services included in the itinerary, 60 days before the group's arrival and payment of the remaining amount
at least 30 days in advance. Different payment policies may apply depending on the
properties, services included in the itinerary and travel dates.
Pagos obligatorios
Due to high demand for rooms for certain dates (Easter, Christmas and New Year's).
New), some hotels require mandatory prepayments, therefore, you will be informed if in the case of
Your confirmed itinerary, mandatory prepayments, the total amount to prepay, and the deadline are indicated.
You must send said prepayment. If the required prepayments are not received by the date
However, we are not responsible for automatic cancellations of these services.
This policy is an exception to the payment policies as it depends exclusively on the hotels.
reservation dates, number and category of rooms booked in the itinerary.
Cancellation policies
In case of cancellations made less than 72 hours in advance of the first service, no
No refunds will be issued. For cancellations made further in advance, a refund will be given.
deposit received in accordance with supplier policies.
If the cancellation is for a group larger than 10 people, the deposit will be partially or fully refunded.
received if the cancellation is made at least 45 days prior to the group's arrival and
according to the suppliers' policies.
Responsibilities
“Trip Design by Nati Lizano” acts as an intermediary between the client and the companies that provide services
the services included in the itinerary, including hotels, transportation, activities, car rental,
restaurants, domestic airlines, among others.
All selected providers meet the necessary requirements to provide the services.
characterized by being responsible and efficient companies, with insurance coverage
total.
In the event of strikes, earthquakes, weather conditions, accidents, or the state of the
“Trip Design by Nati Lizano” will not assume expenses for unforeseen circumstances such as roads or extreme situations beyond its control.
additional services and reserves the right to change or cancel any tour or service without prior notice
notice or to use the services of another affiliated company if necessary.